No show/late policy
Should you be more than 15 minutes late to your appointment you will be required to reschedule your appointment and pay for 50% of your scheduled appointment/appointments. MIMOLASH reserves the right to require you to prepay for future appointments with no refund given if the cancellation/rescheduling policy is not followed for all prepaid appointments,
No-shows will be charged 100% of the appointment cost.
Booking policy
While we understand unexpected life situations arise, our policy is any appointment missed or rescheduled within 48 hours of the scheduled time may be subject to a cancelation fee and re-booking fee
We will contact the new clients for confirmation. If we don't receive anything from you due to the wrong contact info, we will cancel your appointment. Please check your contact info.
Service Return Policy
We do not give refunds for any services rendered. Due to the nature of the service, please notify MIMOLASH within 72 hours of the service date with any problems and/or concerns regarding your service. We will gladly correct the problem within that time frame, as refunds will not be given. If you arrive at your appointment with eye makeup on you will not qualify for the 72-hour guarantee.
Scheduling
Refills for eyelash extensions are required approximately every 2-3 weeks depending on the natural lash cycle and proper care. A refill scheduled over 4 weeks from the previous appointment will need to be rescheduled as a full set.
Also in order to qualify for a refill you must have a MINIMUM of 30% of your lashes remaining. If you have under 30% lashes remaining a new full set will be charged.
Service change policy
If you require any changes or additional services, these must be requested prior to your appointment.
This will allow us to ensure you are scheduled for the appropriate amount of time for your scheduled services.
We offer multiple different refill options please ensure you are scheduling enough time for your lash needs as we may not be able to accommodate additional time needed the day of your scheduled appointment.
prices
MIMOLASH's prices are subject to change without notice and are subject to applicable taxes.
Refund Policy for Products
Products purchased cannot be returned or refunded once they have left the studio for hygienic reasons.